The CPSU campaign to address chronic understaffing in Centrelink achieved another win late last week with DHS renewing another 222 call centre contracts - that's 669 jobs saved in total.
This fantastic win comes thanks to the hard work of CPSU delegates and members across the country. As well as providing work for the non-ongoing staff, the win will help reduce presure on workloads and ensure customers get better service.
The decision confirms the feedback from our members in Centrelink - that staffing in the agency is inadequate and must be urgently addressed to be able to provide essential services to the Australian public.
CPSU delegates from Centrelink call centres have been meeting regularly after hours to share their stories and co-ordinate campaign activities. With the support of their delegates, members have been getting active in their workplaces right across the country. Members have:
Held workplace meetings to discuss the issues
Written to DHS management collectively
Approached local members of parliament to raise issues and gain their support
Arranged visits from MPs to Centrelink call centres to meet with delegates and members
Allowed MPs to gain first hand experience on Centrelink phone lines with CPSU delegates.
While the CPSU welcomes the latest announcement from DHS, it is clear that members in Centrelink need a permanent solution to chronic understaffing.
Our Permanent jobs = permanent solutions campaign is continuing to build pressure on DHS management to increase the number of permanent positions in call centres. To get involved in the campaign, talk to your CPSU delegate or organiser.
Centrelink offices also need more
CPSU members Centrelink customer service centres are also campaigning for a solution to staff shortages.
Delegates and members around the country are collecting petition signatures and approaching their local MPs to gain support for real solutions to Centrelink staffing.
Want to help?
If you work for Centrelink and want to help make a real difference for staff, clients and the community - talk to your CPSU delegate or organiser about activities in your workplace or call the CPSU Member Service Centre on 1300 137 636.
If you are not yet a CPSU member, join todayand become part of this important campaign. You can also post a message of support below.