The community and DHS staff know service delivery times are increasing and the statistics prove it. But DHS denies there's a problem.
Members have told us the blowout in unprocessed claims is as a result of not
having enough staff to keep up with service demands, and skilled staff being
taken away from their work to help the chronically understaffed call centre
What is DHS saying?
DHS sent an email to all staff last week denying media reports about chronic
backlogs of work and growing complaints from the community about time taken to
process their claims. DHS management says there’s nothing unusual about wait
times. Staff are reporting a very different story.
Help us tell the real story
The CPSU is compiling a report to show the true state of processing work in
DHS. We need your help.
Take the CPSU
Tell us about your workload, staffing levels in your area, backlogs of
claims, workplace practices and use of overtime. The more staff who complete the
survey – the more comprehensive and powerful our report will be.
Get the message to Canberra
Understaffing in DHS is part of the larger problem facing our public service.
To have your say about the impact of budget cuts, visit our campaign website
Members make it happen
Our strength in standing up for community services and working conditions of
staff is built on our membership. Put simply, the more people that join CPSU,
the stronger we are and the better our chances of success. If you’re not a
member- join today by speaking to your local delegate,
join online here or by calling 1300