The CPSU campaign for permanent solutions to inadequate staffing levels has reached a breakthrough agreement with Minister for Human Services, Kim Carr.
667 jobs saved and more
Last Friday, your union reached agreement with the Minister for Human
Services to save the 667 temporary positions that were due to be cut at the end
We also agreed to maintain staffing levels pending a review of services.
Specifically, we agreed:
Over the next six months a review of Centrelink call centre services
will be undertaken by the union and DHS to identify how to “improve service
delivery to the public”. This working group needs to report directly to the
Minister in February 2013.
While the joint review is conducted, DHS will:
Keep and maintain the current staffing levels.
Keep and maintain the profile of the workforce – ie numbers of permanent
full-time, part-time and temporary contract staff; including the 667
temporary full-time contract positions.
Offer all temporary fixed term contract staff not on performance
improvement processes a full six month extension of employment to end of
Fill any vacancies to permanent and fixed term contract positions as
they arise by, firstly redeploying displaced staff from elsewhere in
department, then secondly by external recruitment processes.
Seek to temporarily redeploy other staff where the capacity to do so is
available to immediately assist Call Centres for the next two months
Get the facts
Find out more about DHS staffing cuts and minimum staffing plans
While last week's agreement will stop the job cuts and secure staffing
levels, it doesn’t deliver permanent solutions.
Delegates will be meeting shortly to plan the next steps we need we will be
taking in our Permanent Jobs = Permanent Solutions campaign to
make the review of services work for staff and the community.
Not yet a member?
Ultimately, our strength depends on your support. The more members we have,
the better able we’ll be to improve working conditions in Centrelink and across
the APS. To join, see your CPSU delegate or join securely online