Greedy Telstra sacks 450 people, betraying workers and customers

Greedy Telstra sacks 450 people, betraying workers and customers

The CPSU has condemned Telstra for its decision to sack 450 workers, sending Australian jobs overseas as the company puts profits before customers and staff.

At least one of four of the positions will be send offshore. The majority of the job cuts – including 94 in Perth and 140 in Melbourne - are in customer services roles.

The CPSU has launched a petition in response to the latest round of sackings, calling on Telstra to end its policy of sending jobs offshore and instead invest in Australian workers and innovation.

Teresa Davison, Director of CPSU’s Science and Communications Division, said: “This is a devastating blow to these 450 workers, who Telstra is throwing on the scrapheap.”

“Customers pay top dollar for Telstra services and as tax payers we’re giving millions of dollars to Telstra to roll out the NBN, yet the company continues to undermine the quality and reliability of its services by callously sacking Australian workers.”

“Telstra hides behind corporate clichés by claiming offshore call centres will deliver better customer service.  That’s simply not most people’s experience. Time and again, customers say they want local customer service.”

“Our analysis indicates that Telstra has shipped more than 10,000 jobs overseas. Thousands of people working in technical roles have been sacked, along with customer service and administration staff. Is it any wonder that Telstra’s network and services have become less reliable and it’s become harder for customers to speak to anyone about it?”

“CPSU members working at Telstra predict that network outages and other problems will only become more common because of the highly skilled people who have been sacked, many of who have decades of experience in keeping Telstra’s services running.”

“You may not miss those highly skilled people every day but you certainly notice when the network goes down and you’re relying on someone far less experienced in another country to fix it.”

“Telstra’s future success lies in investing in Australian innovation, skills and jobs rather than making decisions based on short-term greed. Telstra is not only reducing its own capacity but removing thousands of job opportunities for future generations. That’s why we’re asking the public to send Telstra a strong message that Australian jobs matter by signing our petition.”   

“The CPSU will be working hard to help these workers being unfairly targeted through this process. Telstra must make every effort to minimise the impact of this on these people and their families.”