CPSU members have been working hard to secure safer workplaces for everyone at NDIA.
Staffing cap increase - October 2019
Staffing cap increased from 3200 APS FTE to 4000 APS FTE. Directly led to
592 labour-hire staff acquiring APS jobs
Flex time dispute - November 2019
CPSU won dispute which led to increased accessibility to flex.
Senate Committee - March 2020
CPSU presented to first Joint Standing Committee into NDIS (private
hearing) increasing awareness of workload impact due to under resourcing.
New EA - April 2020
No loss in conditions with extra allowances and new workload review clause.
KPI survey + report - April 2020
935 staff provided experiences to CPSU which was shared with the JSC into
the NDIS and senior NDIA management.
KPI review + consultation - May 2020
NDIA agreed to review workforce KPIs through ongoing consultation with CPSU
with a focus on the WHS impact on staff.
Collective Workload Reviews - September 2020
Over 60 staff submit collective reviews which forces management to create
policy documents for the first time.
Comcare claim - November 2020
CPSU raised first comcare claim on behalf of all labour-hire members for
the first time on direction to take unpaid leave.
Petition to Hoffman + meeting - December 2020
1006 NDIA staff participated in a petition raising concerns about workload
presented to former NDIA CEO Martin Hoffman. Led to Martin meeting with CPSU on
workloads for the first time.
Section Council - March 2021
NDIA forms first new CPSU Section Council in close to 2 decades.
WHS Collective Complaints - April 2021
215 staff from 20 different sites nationwide participated in WHS Collective
Complaints.
Overtime meal allowance - May 2021
Over $100,000 in backpay provided to just under 2000 staff as a result of
CPSU pressure.
Workload review dispute - June 2021
CPSU wins dispute which allows staff to seek Collective reviews, Reductions
to workload, Reductions to KPI and Reviews of work complexity.
KPI review - July 2021
NDIA is actively running a pilot to implement new KPIs potentially by the
end of 2021.
Senate Committee + media coverage - July 2021
CPSU presents at APS Capability inquiry (public hearing) on the impact of
outsourcing and under resourcing on the NDIS. Over 80 articles were
published across the country hours after.
APS Capability inquiry - September 2021
CPSU section councillors present at first public hearing on workloads and
issues affecting the NDIS which led to 80 syndicated articles across
Australia.
Escalation to Comcare - September 2021
First major workloads issue raised with Comcare under s82 Issue resolution
process.
Further staffing increase - October 2021
NDIA deliberately surpassed its own staffing cap by nearly 700 extra staff
in direct response to the Comcare intervention.
Joint Standing Committee into NDIS - October 2021
CPSU section councillors present at second public hearing on workload
issues in the NDIS.
PINs - November 2021
NDIA HSR and CPSU member issued first PINs on workloads against former NDIA CEO
Martin Hoffman.
Return to work and COVID safe plans - November 2021
CPSU escalated return to work concerns including lack of COVID safe plans
to Comcare. Action caused NDIA to develop new COVID safe plans and to
consult with CPSU on weekly basis indefinitely on COVID.
Wellbeing dispute - November 2021
Commitments to further staffing increase, tea breaks,
national KPI consistency, KPI review and workload reviews for NDD.
Annual leave dispute - December 2021
CPSU launched dispute to ensure staff could access annual leave over Xmas
which was being denied to significant number of staff.
KPI consultation - April 2022
CPSU members consulted on new KPIs for the first time.
CPSU Accessibility Council - June 2022
CPSU members with lived experience with disability collectively organise to advocate for issues affecting workers with disabilities.
Working from home (WFH) dispute - June 2022
CPSU Accessibility council resolve to dispute agency on its stance on WFH for greater access.
Secure Work Audit - June 2022
CPSU secures commitment from ALP government to convert labour hire to APS and to look for opportunities to convert non-ongoing roles to ongoing roles.
Higher duties for APS 4s - July 2022
CPSU members campaigned for and won higher duties for APS 4s completing work at higher level.