Every KPI is a person

woman with a disability along with a second woman and a companion dog
NDIA Workload Reviews in Participant Experience Delivery

Workers from across the NDIA are coming together to share their concerns and solidarity with the fight for fairer KPIs. The fact is, the majority of staff are experiencing unreasonable stress and are concerned that participants have to pay the price.

CPSU members have told Senate inquiries, government officials and Royal Commissions that their workloads are too high - and now they have secured a review of all KPIs in Participant Experience Delivery.

We know you care about this issue because when workloads are too high the NDIA cannot adequately help people with disabilities access the supports they need to live an ordinary life.

Because of CPSU members’ tireless efforts, the wellbeing of staff could be addressed right now – but we need to get organised.


Actions you can take right now:

  • Seek a review of your workload - use the resources on this page to get started.
  • If you are not already a CPSU member, join your union and help make your workplace fairer for everyone.

Together, your stories are powerful and cannot be ignored. Every KPI is a person, and that’s why this campaign is so important.