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ISU/NFU information

Helpful out-of-office information from the National Finance Unit and Information Systems Unit.

Procedure for a lost or stolen MasterCard

Out of business hours Call Westpac:
  • The number is 1300 650 107
  • Select option 2 then option 0 then press #

You will be asked to identify yourself. You can also quote the CPSU facility number which is 00069794.
Report the loss/theft to Marny Hilson the next business day on 02 8204 6907.
Fill out a Lost/Stolen Equipment Form

Business hours Report the loss/theft to Marny Hilson on 02 8204 6907.
Fill out a Lost/Stolen Equipment Form

Procedure for a lost or stolen BlackBerry or mobile

You should make every effort to immediately report a lost or stolen Blackberry/mobile handset.

Out of business hours Call Telstra:
  • The number is 1800 730 062
  • Inform them that the handset has been lost/stolen and ask them to bar voice calls, disable internet access and disable sending/receiving emails.

Report the incident to ISU Helpdesk the next business day on 03 8620 6375.
Fill out a Lost/Stolen Equipment Form

Business hours Report the loss/theft to the ISU Helpdesk on 03 8620 6375.
Fill out a Lost/Stolen Equipment Form

Webmail

To read your CPSU emails from outside of the office, without having to log into terminal services, please follow the instructions below. This is useful if you only want to read your emails and/or print them and any attachments to your home printer.

  1. Click on this link: https://webmail.cpsu.org.au/owa/  The screen below will appear:


  2. Select the appropriate radio button: “This is a public or shared computer”or “This is a private computer”
  3. If you want to see everything in Outlook as if you were in the office i.e. mailbox, calendar, contacts, tasks and outlook public folders, then do not tick the check-box “Use Outlook Web App Light”.
  4. If you want to see mailbox, calendar and contacts only, then tick the check-box “Use Outlook Web App Light”.
  5. Your Domain\user name is cpsu\your firstname.lastname and your password is your normal login password to the CPSU network

Access to terminal services from home computers

The instructions for setting up a remote desktop connection are on the help desk information page on the intranet, under the heading Webmail, remote access and internet security.

CPSU help desks

ISU Systems 8:00am to 8:00pm AEST Monday to Friday helpdesk@cpsu.org.au 03 8620 6375
CMOR 8:00am to 8:00pm AEST Monday to Friday cmorhelpdesk@cpsu.org.au 02 8204 5775

If the matter is urgent, please phone the help desks instead of using email after 5pm.

Resources
Downloadable docs
CPSU lost or stolen equipment form CPSU lost or stolen equipment form
9 February 2012.
Download the pdf
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URL: http://www.cpsu.org.au/aboutus/topics/3457.html
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