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Assessing your performance in Centrelink

7 July 2010, 11:35am

Annual review of your performance occurs in July on completion of the performance agreement period. If you are rated as fully effective or better then your salary will increase.

Here we outline the process in your collective agreement.

Centrelink have introduced a new policy about consistency, and we consider that this is not consistent with the terms of your agreement, we have written seeking to resolve the issue. You can share your concerns with the process by completing our performance checklist

The problems with indicative ratings and consistency panels

  • They are not consistent with the performance process in your CA
  • Centrelink decided on this process without consultation
  • They potentially breach privacy principles and natural justice
  • They undermine the relationship between a manager and staff.

What is the agreed process?

Based on your mid-cycle review and other indicators you should have a fair idea about how the annual performance review will go. Your team leader will

  • ensure you have adequate work time to prepare for your annual performance review
  • meet with you in the coming weeks to discuss your performance over the past year
  • provide you with a performance rating between 1 (not acceptable) and 5 (excellent). This rating will be consistent with the descriptors in the collective agreement
  • be able to explain why they given you a particular rating
  • put their comments into the system first
  • give you with an opportunity to put in your comments and respond to their comments
  • provide your rating by 15 August in time for a potential advancement in the first pay period in September.

If you are or have been on TPA for at least 18 weeks you will receive a rating based on our ongoing performance agreement and the agreement for when you are/were on TPA.

Centrelink agrees the performance process

  • should not be cumbersome - no essay writing required
  • is based on your performance against your agreement and is not subject to moderation – no bell curve
  • could mean everyone in your team is rated Excellent
  • is not about performing at a higher classification in order to get a higher rating.

I want to know more about

Pay rises based on performance
Negotiating your performance agreement
Managing your performance

Performance goals should be

  • Clear and reasonable
  • Realistic and achievable
  • Reflect the quality of your work not just the quantity
  • Within your control
  • Include how Centrelink will support and help you.

What can I expect?

Centrelink have stated they expect that 99.9% of staff will be rated as at least fully effective. Fully Effective equals “…the employee has achieved results commensurate with business outcomes and performance measures in the performance agreement” (cl.72.20).

What if I disagree?

If you disagree with the assessment, we have a checklist to assist in determining options and to ensure we provide the right kind of support.

By choosing to join your union you choose to make Centrelink a better place to work - join online here.

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URL: http://www.cpsu.org.au/agency/news/18460.html
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