Whether it's getting the right advice, a second opinion or having someone in your corner, the CPSU's Member Service Centre is here to help.
Along with our extensive network of workplace delegatesand activists,the CPSU's Member Service Centre (MSC) provides advice, assistance, advocacy and representation for union members. Our experienced industrial organisers can lend a helping hand when you need it most.
If you are not a member yet, you can join online now. Alternatively, you can download and print out a membership form.
Help when you need it
The MSC is open 8am - 8pm (AEST) Monday to Friday.
While most employees enjoy their careers, the modern workplace can really put pressure on us. Meeting targets can mean overwork, stress and fatigue. So it's important to get the balance right between your hours of work and your access to leave. Whether it's changing your hours, rosters, personal leave, accessing public holidays, long service, LWOP or annual leave, our organisers understand the issues and can help ensure your rights are respected.
There is no room for harassment, bullying or victimisation in the modern workplace. Our experienced organisers take an active and pragmatic approach to resolving issues and they focus on practical outcomes.
Pay and allowances
Being paid correctly - and on time - is a fundamental part of the employment contract. So when you need advice on pay rates, over-payments, under-payments, increments, allowances, overtime, classification, higher duties, penalty rates - the team from the MSC have the facts and will help you find out what you need to know.
Agreements, policy and legislation
Whether you're non-ongoing or permanent, part-time or full-time, employed under a contract or a enterprise agreement, the CPSU can help you better understand your employment arrangements and make sure you get what you bargained for.
Performance and career development
How do you keep your career on track in an ever-changing workplace? Part of the answer is having an expert team on your side - the CPSU. Whether it's promotions, performance appraisals or transfers, it pays to have someone experienced in your corner.
Now more than ever you need to be fully aware of the many of rules, regulations and policies that impact on your employment - like the APS Code of Conduct. If you're ever involved in an investigation, the MSC can provide no-nonsense advice, practical assistance and representation. A Code of Conduct investigation is a serious matter and you'll need professionals on your side.
Negotiating compensation matters isn't easy at the best of times, let alone when you're injured. CPSU's experienced organisers can help reduce your stress by providing personal advice on procedures, entitlements, claims and reviews, as well as helping you negotiate a return to work plan. Members also have access to our national legal providers, Slater and Gordon.
Unions have a proven track record when it comes to making workplaces safer. Today, the CPSU plays an active role in promoting healthy workplaces through training, policy development and enforcing existing standards. We provide accredited OHS training as well as news and information to support CPSU health and safety representatives in your workplace.
Retirement income is a major concern for many employees and the MSC can help point you in the right direction. We provide members with regular updates on superannuation and referrals to accredited financial advisors.
Not a member yet?
It's easy to join - just click on the Join CPSU online button at the top right hand corner of your screen or call 1300 137 636.
It pays to be a CPSU member- 1 November 2012 Our story in the last edition of CPSUnews about CPSU member Johnny Au Yeung's $10,000 back pay win has prompted other members to get in touch, with impressive results.