My logo
Join the CPSU
Home
News
Events
Campaigns
Issues
  • FAQs
  • Support for members on 1300 137 636
  • Making agreements
  • Health, safety and compensation
  • Harassment and bullying
  • Behaviour and misconduct
  • Superannuation
  • Equity at work
  • Work and family
  • In the public interest
Agency / industry
  • Borders
  • Communications & Science
  • CSIRO
  • Human Services
  • Policy, Health and Community Support
  • Tax, Revenue and Justice
  • Territories
Benefits & services
  • Who can join CPSU and how much does it cost?
  • Journey Insurance
  • Discount shopping
  • Financial services
  • Legal services
  • Critical Incident Service
  • Union family bereavement benefit
  • Free online will service
  • Members Equity banking
  • Movie tickets & theme parks
  • Member Advantage
  • CPSU training
  • SA, Tas and WA members
Library
About us
  • CPSU - it works for me!
  • What is the CPSU?
  • Leadership team
  • Jobs at CPSU
  • Media contacts
  • National Aboriginal and Torres Strait Islander Cabinet
  • CPSU financial reports and rules
  • CPSU elections
  • ISU/NFU information
Directory
Regions
  • Australian Capital Territory
  • New South Wales
  • Northern Territory
  • Queensland
  • South Australia
  • Tasmania
  • Victoria
  • Western Australia
Delegates area
  • Recruiting new union members
  • Be a part of something that matters
  • Representing and assisting members
  • FAQs for delegates
  • APS Workplace Rights
  • Delegate training
  • Agency factsheets
  • Your agreements
  • Agreements - alpha
  >
Recruiting new union members
  >
Be a part of something that matters
  >
Representing and assisting members
  >
FAQs for delegates
  >
APS Workplace Rights
  >
Delegate training
  >
Agency factsheets
  >
Your agreements
  >
Agreements - alpha

Search

Search tips ...
CPSU Blog Update your details

Subscribe to CPSU news
Subscribe

RSS Newsfeeds
RSS Get news via RSS
About RSS
Home
Mail this page Email a friend  Print this page. Printer friendly version

Representing and assisting members

Many CPSU delegates report that helping members and resolving problems at work are some of the most rewarding parts of the job.

From time to time, most delegates will provide information or advice for a colleague. Some delegates also play a more active role in representing members in meetings with management.

Whatever your level of involvement, there are a lot of resources available to help you advise or represent members with confidence.

Enterprise agreements

Your agreements are available here. If your agreement is not on this page, please contact the MSC on 1300 137 636, 8.00am to 8.00pm, Eastern time.

Support and advice over the phone

Not sure how to handle a workplace issue? A great resource for delegates is the CPSU’s Member Service Centre. Experienced CPSU organisers will show you how to get the info you need and help you find a solution. The MSC operates from 8am to 8pm on 1300 137 636. Read more about this service here.

Other delegates in your workplace

It’s much easier when you’ve got a number of delegates working together as a group. If you don’t have a workplace committee then its a great idea to get one started! Your local CPSU organiser can help you get it up and running.

Delegate training

CPSU training gives you valuable skills in negotiation and problem solving and can be a real confidence booster. The CPSU offers a range of courses for delegates from new delegates through to experienced workplace leaders. Click here for more information on training courses.

Organising skills podcasts

  1. One to One Organising
  2. Handling Objections
  3. Closure - Gaining Commitment
  4. Working with WOCs

Playing the Podcasts

Some workplace networks may not allow you to play or download the podcasts.

If you are on an unrestricted connection or network and using the Internet Explorer web browser you can download the podcasts for free and play them anytime you like on Windows Media Player or other audio applications. If you are using Firefox you can play them directly through the Firefox browser.

All the files are in MP3 format.

Some tips for representing members

It’s not possible to cover every possible scenario here – that’s why it is important that delegates can access support and advice. But here are some general tips from experienced delegates:

  1. Be supportive. Reassure the member that you’ll be in their corner each step of the way.
  2. If you’re not sure of the answer say you’ll look into it and find out.
  3. Seek advice from the Member Service Centre or from other delegates at work.
  4. If you’re meeting with management, do some planning and preparation beforehand.
  5. Represent your member. Ask questions as necessary. Take notes and keep them in a safe place.
  6. Be constructive and professional in your approach.
  7. If it’s particularly complex issue, like a workers' compensation or code of conduct matter then it may be best to put the member directly in touch with the Member Service Centre on 1300 137 636.

Your rights

Delegates feel more confident when they know their rights and what they can and can’t do. CPSU delegates do have rights and protections in performing their role. These rights are enshrined in Government policy, in the CPSU Charter of Workplace Delegate Rights, and in Australian Law. More information here.

You can also visit our FAQs for delegates page and Agency factsheets page

Resources and items exclusively for delegates

CPSU produces the following:

  • Delegate lanyards
  • Delegate business cards
  • Pens, bags, badges and buttons
Contact your organiser with your wish list!

General information

Election Process for Workplace Delegates and Workplace Deputy Delegates
CPSU policy as amended by Governing Council in September 2008.

Resources
Downloadable docs
CPSU membership form 2012/13 CPSU membership form 2012/13
pdf, Word and jpg versions

Delegate poster 1 Delegate poster 1
July 2011
Download the delegate poster
Delegate poster 2 Delegate poster 2
July 2011
Download the delegate poster
Delegate poster 3 Delegate poster 3
July 2011
Download the delegate poster
Our workplace - our union Our workplace - our union
CPSU Delegates Manual
Download the pdf
 Home       About RSS       Privacy       Links       Disclaimer       Comment Policy       Contacts       Sitemap
© 2007 Community and Public Sector Union
URL: http://www.cpsu.org.au/members/topics/10448.html
CPSU