It’s much easier when you’ve got a number of delegates working together
A lot of CPSU delegates report that helping members and resolving problems at work are some of the most rewarding parts of the job.
From time to time, most delegates will provide information or advice for a
colleague. Some delegates also play a more active role in representing members
in meetings with management.
Resources you can access
Whatever your level of involvement, there are a lot of resources available to
help you advise or represent members with confidence.
Your collective agreements
Are
available here. If your agreement is not on this page, please contact the
MSC on 1300 137 636, 8.00am to 8.00pm EST.
Support and advice over the phone
Not sure how to handle a workplace issue? A great resource for delegates is
the CPSU’s Member Service Centre. Experienced CPSU organisers will show you how
to get the info you need and help you find a solution. The MSC operates from 8am
to 8pm on 1300 137 636.
Read more about this service here.
Other delegates in your workplace
It’s much easier when you’ve got a number of delegates working together as a
group. Remember, union is a team sport. If you don’t have a workplace committee
then this year is a great time to get one started! Your local CPSU organiser can
help you get it up and running.
CPSU delegate training
Doing some CPSU training can be a real confidence booster, giving you
valuable skills in negotiation and problem solving. The CPSU offers a range of
courses for delegates from new delegates through to experienced workplace
leaders. Click
here for more information on training courses.
Some general tips for representing members
It’s not possible to cover every possible scenario here – that’s why it is
important that delegates can access support and advice. But here are some
general tips from experienced delegates:
Be supportive. Reassure the member that you’ll be in their corner each
step of the way.
If you’re not sure of the answer say you’ll look into it and find out.
Seek advice from the Member Service Centre or from other delegates at
work.
If you’re meeting with management, do some planning and preparation
beforehand.
Represent your member. Ask questions as necessary.
Take notes and keep them in a safe place.
Be constructive and professional in your approach.
If it’s particularly complex issue, like a workers' compensation or code
of conduct matter then it could be best to put the member directly in touch
with the Member Service Centre on 1300 137 636.
Your rights
Delegates often feel more confident when they know their rights and what they
can and can’t do. CPSU delegates do have a raft or rights and protections in
performing their role. These rights are enshrined in Government policy, in the
CPSU Charter of Workplace Delegate Rights, and in Australian Law. There is more
information on the
Feeling confident about your rights page.
