Many CPSU delegates report that helping members and resolving problems at work are some of the most rewarding parts of the job.
From time to time, most delegates will provide information or advice for a
colleague. Some delegates also play a more active role in representing members
in meetings with management.
Whatever your level of involvement, there are a lot of resources available to
help you advise or represent members with confidence.
Your agreements are available here.
If your agreement is not on this page, please contact the MSC on 1300 137 636,
8.00am to 8.00pm, Eastern time.
Support and advice over the phone
Not sure how to handle a workplace issue? A great resource for delegates is
the CPSU’s Member Service Centre. Experienced CPSU organisers will show you how
to get the info you need and help you find a solution. The MSC operates from 8am
to 8pm on 1300 137 636. Read more about this service
Other delegates in your workplace
It’s much easier when you’ve got a number of delegates working together as a
group. If you don’t have a workplace committee then its a great idea to get one
started! Your local CPSU organiser can help you get it up and running.
CPSU training gives you valuable skills in negotiation and problem solving
and can be a real confidence booster. The CPSU offers a range of courses for
delegates from new delegates through to experienced workplace leaders. Click
here for more information on training
Some workplace networks may not allow you to play or download the podcasts.
If you are on an unrestricted connection or network and using the Internet
Explorer web browser you can download the podcasts for free and play them
anytime you like on Windows Media Player or other audio applications. If you are
using Firefox you can play them directly through the Firefox browser.
All the files are in MP3 format.
Some tips for representing members
It’s not possible to cover every possible scenario here – that’s why it is
important that delegates can access support and advice. But here are some
general tips from experienced delegates:
Be supportive. Reassure the member that you’ll be in their corner each
step of the way.
If you’re not sure of the answer say you’ll look into it and find out.
Seek advice from the Member Service Centre or from other delegates at
If you’re meeting with management, do some planning and preparation
Represent your member. Ask questions as necessary. Take notes and keep
them in a safe place.
Be constructive and professional in your approach.
If it’s particularly complex issue, like a workers' compensation or code
of conduct matter then it may be best to put the member directly in touch
with the Member Service Centre on 1300 137 636.
Delegates feel more confident when they know their rights and what they can
and can’t do. CPSU delegates do have rights and protections in performing their
role. These rights are enshrined in Government policy, in the CPSU Charter of
Workplace Delegate Rights, and in Australian Law. More information