Compare your KPIs with those across the country.
National Delivery QLD
Logan, Toowoomba
- APS 4: 20 WLM plans per week.
- APS 5/6: 5 plans per week.
Maroochydore
- APS 4: 127 WLM and 43 ATHM per week by team.
- APS 5/6: 3 to 4 planning conversations per week.
Moreton
- APS 4: WLM 4 to 6 items per day + 1 ATHM.
- APS 5/6: 3 planning meetings per week + 1 ATHM.
Ipswich
- APS 4: WLM 140 per week by team + ATHM 47 per week by team.
Townsville
- APS 4: 20 WLM per week.
- APS 5/6: 3 to 4 planning meetings per week.
National Delivery NSW
Virtual
- APS 4: 22 WLM per week.
- APS 5 light touch plan reviews: 9 meetings and 9 average approvals per
week.
- APS 6: 5 to 7 meetings per week.
National Delivery WA
- APS 4: 15 WLM approvals per week.
- APS 5: 5 meetings/5 plan approvals.
- APS 6: 3 meetings/3 plan approvals.
- Light touch review team: 10 meetings/ 10 plans
National Delivery ACT
Virtual
- APS 5/6: 5 to 6 plans per week + WLM.
National Delivery VIC
- APS 4&5 Partner team: 3 to 5 WLM per day + 2 AHM items per week.
- APS 5&6 End to End Planner team: 5 meetings per week + ATHM.
National Delivery NT
- APS 4&5 planners: 5 plan approvals per week.
National Delivery SA
- APS 4 planners: 15 WLM per week.
- APS 5&6 planners: 4 plans per week.
National Delivery TAS
- APS 5/6: 1 WLM, 2 end to end plan, conversation and approval.
Complex Support Needs (CSN)
- Caseload range of 50 to 60.
PSO Central QLD
Supported Independent Living (SIL) Team
- SDA decision only = 1 point
- SIL suitability decision and SIL assessment = 1 point
- Making a ADL decision only = 1 point
- SDA decision and SIL assessment or ADL assessment = 2 points
- ILO decision only = 2.5 points
- S100 decision only = 2.5 points
Internal Review Team (IRT)
- BAU TEAM: 6, 7, 8 (good, better, best system)
- ESCALATIONS TEAM: 5, 6, 7 (good, better, best system)
National Review Team (NRT)
- 5 pieces of work per day.