Workplace violence and aggression can pose a serious risk to workers physical and psychological safety. Violence and aggression includes any incident or interaction where a person is abused, threatened or assaulted in circumstances at, or arising from, their work. Violence and aggression has the potential to impact those who are directly affected, as well as those who may witness the incident.

This type of workplace hazard is most common amongst workers who work in customer service roles providing essential services to vulnerable members of the community. It is unfortunately experienced broadly across the Australian Public Service.

Members have access to a Know Your WHS Rights Fact Sheet on bullying. Sign in now for access

CPSU members also have access to a range of supporting materials and guidance to assist in representing members’ concerns. If you are a Health and Safety Representative (HSR) and would like expert advice and assistance regarding psychosocial hazards and risk mitigation, you are entitled to seek the assistance of any person, including the CPSU.

Visit the SafetyFirst Network for HSR guidance on applying hierarchy of control measures to psychosocial hazards.

If you're not yet a member, join now for advice, support and representation when you need it.

KNOW YOUR WHS RIGHTS

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